FAQ
Q: Will the tour i am booking work with my cruise ship schedule?
We offer multiple tour times each day to help accommodate several cruise ships in port at the same time. If you have any questions concerning which tour slot will work for your schedule, we highly recommend you contact us at (907) 738-4123 so we can help you choose the correct time for your schedule. Guests are responsible for ensuring their selected tour coincides with their cruise ship schedule.
Q: What is a Zodiac?
A Zodiac is a rigid inflatable watercraft that is so versatile, dependable, and safe that it is used by the US Coast Guard, police, and other maritime first responders as well as countless militaries the world over. Our Zodiacs are two feet longer than all other Zodiacs being used for similar tours and have deep V hulls that provide smooth sailing through even the choppiest of conditions.
Q: Who can drive?
Anyone 25 years or older with prior boating experience. They must provide a valid driver’s license. You will be asked to share your boating experience at the time of booking. If needed, we will contact you for further details. If at any time during a tour the guide has concerns about a guest’s driving abilities, they reserve the right to shorten the tour and return them to shore.
Q: Are there weight or height restrictions?
Weight limit is 300 pounds per person. There is no height restriction.
Q: Will we be able to stop?
There are designated stopping points during each tour and for your safety, we cannot stop outside of those spots. However, if at any point during your tour you need to stop, please alert your guide.
Q: WILL WE GET OFF THE BOAT?
No, there is no stopping on shore. Therefore, we recommend you use the restroom before you gear up.
Q: will i get wet?
Rain gear will be provided as part of the tour to keep guests dry from rain and from any possible ocean spray that may occur.
Q: Can I bring a camera with me?
Yes, and dry bags will be provided for your cameras.
Q: Can I bring a bag with me?
Small dry bags will be provided for cameras and other small necessities. Otherwise, personal bags/items will be safely locked in our trailer during the tour.
Q: Will I see wildlife?
There is always an opportunity to see wildlife, but animals are not guaranteed. Search for wildlife including seals, sea otters, sea lions, humpback whales, orcas, eagles, various seabirds, or even brown bears.
Q: Can I bring a bag with me?
Small dry bags will be provided for cameras and other small necessities. Otherwise, personal bags/items will be safely locked in our trailer during the tour.
Q: What is the cancellation policy?
A refund will be given to guests who cancel their tour 7 days or more prior to tour departure minus a 5% restocking fee. There will be no refunds given to those who cancel within 7 days of their trip departure time. Guests will receive a full refund in the event that their cruise ship does not dock in port. If the ship is late, we will work to reschedule tour times to accommodate. If this is the case, please call us at (907) 738-4123 and we will give you the updated tour times. If your call will not go through, try texting. If the tour is canceled by the operator for any reason (including, but not limited to, fog or high winds), the customer will be refunded in full or they may reschedule. If guests are more than 5 minutes late or are no-shows, the tour will depart without them and they will be charged the full price. We will make every reasonable effort to accommodate our guests.